修改

app/Http/Controllers/Admin/VisitAuditController.php

@@ -170,28 +170,44 @@ class VisitAuditController extends CommonController
                     }
                 }
                 if ($auditResult) {
-                    // 发通知订阅消息
+                    // 发通知订阅消息：通过与驳回共用「审核结果」模板（Caa0…）。
+                    // 驳回若单独使用另一模板，易出现后台字段不一致或用户未授权该模板导致发送失败。
+                    $subMsgTemplateId = 'Caa0O6pPtQDHQMPsqE6PHyzueeI11JvlpenbgwkYC0s';
                     $templateData = [
                         'date1' => [
                             'value' => $visit->date
                         ],
                         'name3' => [
-                            'value' => $acceptAdmin->name,
+                            'value' => $acceptAdmin->name ?? '',
                         ],
                         'thing4' => [
-                            'value' => $visit->name
+                            'value' => $this->clipSubscribeThing($visit->name)
                         ],
                         'thing13' => [
-                            'value' => $auditResult,
+                            'value' => $this->clipSubscribeThing($auditResult, 20),
                         ],
                         'thing9' => [
-                            'value' => $visit->company_name
+                            'value' => $this->clipSubscribeThing($visit->company_name ?? '-')
                         ],
                     ];
-                    $subMsgTemplateId = $auditResult === '驳回'
-                        ? 'JDIyQ6yY0y-xdgd2z1gTSo6nBMG84VT1Bu3kcpeStSw'
-                        : 'Caa0O6pPtQDHQMPsqE6PHyzueeI11JvlpenbgwkYC0s';
-                    Visit::subMsg($subMsgTemplateId, $user->openid, $templateData, $all['visit_id']);
+                    if ($user && !empty($user->openid)) {
+                        try {
+                            $sendResult = Visit::subMsg($subMsgTemplateId, $user->openid, $templateData, $all['visit_id']);
+                            if (is_array($sendResult) && isset($sendResult['errcode']) && (int) $sendResult['errcode'] !== 0) {
+                                Log::warning('visit audit subscribe message send failed', [
+                                    'visit_id' => $all['visit_id'],
+                                    'audit_result' => $auditResult,
+                                    'errcode' => $sendResult['errcode'] ?? null,
+                                    'errmsg' => $sendResult['errmsg'] ?? null,
+                                ]);
+                            }
+                        } catch (\Throwable $e) {
+                            Log::warning('visit audit subscribe message exception', [
+                                'visit_id' => $all['visit_id'],
+                                'message' => $e->getMessage(),
+                            ]);
+                        }
+                    }
                     // 发通知短信消息
                     $vars = ['result' => $auditResult];
                     $template_id = 'G5W6Y3';
@@ -238,4 +254,24 @@ class VisitAuditController extends CommonController
         VisitAudit::where('id', $all['id'])->delete();
         return $this->success('删除成功');
     }
+
+    /**
+     * 订阅消息 thing 类字段长度限制较严，避免微信接口因超长拒绝发送。
+     */
+    private function clipSubscribeThing(?string $text, int $maxLen = 20): string
+    {
+        $text = trim((string) $text);
+        if ($text === '') {
+            return '-';
+        }
+        if (function_exists('mb_strlen') && function_exists('mb_substr')) {
+            if (mb_strlen($text) > $maxLen) {
+                return mb_substr($text, 0, $maxLen - 1) . '…';
+            }
+        } elseif (strlen($text) > $maxLen) {
+            return substr($text, 0, $maxLen - 1) . '…';
+        }
+
+        return $text;
+    }
 }